Refund Policy
Refund Policy for Benybees
At Benybees, we aim to provide our customers with quality customized kids stationery. Please review our refund policy to understand the terms and conditions under which refunds or claims are processed.
1. Customized Orders
All customized orders are final and non-refundable, as they are personalized specifically for each customer. We encourage you to double-check your customization details before submitting an order to ensure accuracy.
2. Damaged or Defective Products
We accept claims for damaged or defective products. If you receive a product that is damaged or defective, please contact us within 3 days of receiving your order with:
- A description of the issue.
- Photographs of the damaged or defective item(s) and packaging.
Once your claim is reviewed and approved, we may:
- Issue a replacement for the damaged item.
- Provide a partial or full refund at our discretion.
3. How to Submit a Claim
To submit a claim, please email us at [Your Contact Email] with your order number, description, and relevant photos of the product.
4. Eligibility Requirements
To qualify for a claim or refund on damaged items:
- The item must be unused and in its original packaging.
- The claim must be submitted within 3 days of receiving the order.
- Clear evidence (photos) of the damage or defect must be provided.
5. Processing Time
Once a claim is approved, we will process the replacement or refund within 7-10 business days. Refunds are typically issued to the original payment method, but the time for funds to appear may vary depending on your payment provider.
6. Non-Eligible Returns
We do not accept returns or refunds for:
- Non-damaged customized products.
- Products returned without prior authorization from our support team.
- Orders that have surpassed the 3-day claim window.
7. Contact Us
For questions about our refund policy or to initiate a claim, please contact us at:
Benybees Customer Support